Refund policy

Online Orders
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. Shoes must show no wear on the inside or bottoms. Any wear will result in not accepting the return and a charge to reship the item if you would like it returned to you. There will be a $7 restocking fee on all returns.  

To start a return, you can contact us at marcoandmilans@gmail.com. Please note that returns will need to be sent to the following address: Marco & Milan's 9507 Box Road, Vancleave, MS 39565. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at marcoandmilans@gmail.com.

Pop-Up Events 
All sales made at our pop-up events are final. To ensure satisfaction, a fitting room is available for your convenience. We encourage customers to try on items before purchases, as we are unable to offer returns or exchanges for pop-up event purchases. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like clearance items and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at marcoandmilans@gmail.com.